Refund policy

Contact Mr Joe within 30 calendar days after delivery to request a return. Eligible items must be unused, unworn, unwashed and in their original condition, with tags and packaging intact.

How to start a return

Email info@mrjoeny.com with your order number, the items you want to return and the reason. We will provide mailing instructions. Wait for those instructions before mailing the items.

Return shipping and fees

For a change of mind, the customer pays return postage. If we sent the wrong item or the item arrived damaged or defective, contact us within 14 days when possible and include photos of the issue. We cover return shipping for a confirmed fulfillment error or defective item. There is no restocking fee. This reporting request does not limit rights provided by applicable law.

Refunds, exchanges and cancellations

We issue approved refunds to the original payment method within 3–5 business days after receiving and inspecting the return. Your payment provider may take additional time to post the refund. Contact us first to request an exchange or cancellation. Availability and order processing status determine what we can arrange.